Refund Policy

Last updated: 3 November 2026

Winning Prompts sells digital products that are delivered instantly after payment. Because a digital download cannot be returned once you have access to it, we generally do not offer refunds. We do want to put things right if something genuinely goes wrong.

When we will refund or fix your order

• Duplicate payment: you were charged more than once for the same product. We will refund the extra payment.
• Payment taken but no access: your payment was successful but you did not get access to the files within 48 hours, and we cannot fix it.
• Files that do not open or are corrupted: if a file will not open and we cannot give you a working copy, we will refund your payment.

When we do not offer refunds

• You changed your mind after downloading or opening the files.
• You did not use the product, or it did not produce the results you hoped for. The kit is an educational and resource product. It does not guarantee enquiries, bookings, sales or advertising results, and results depend on your photographs, AI tool, ad account, budget, market and many other factors.
• Your AI tool, Meta account or third-party platform behaved differently from what you expected.

How to request a refund

Email winningprompts.co@gmail.com within 7 days of your purchase. Include the email or phone number you used to pay, your payment ID, and a short description of the problem. We will review your request and reply within 2 working days.

How refunds are paid

Approved refunds are sent to the original payment method through Razorpay. Depending on your bank or payment provider, it usually takes 5 to 7 working days to show in your account.

This policy is meant to be fair to both sides. If you are unsure, write to us before you dispute the payment, and we will try to help.

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